This page explains our privacy policy and how we will use and protect any information about you that you give us when you visit this website. The Kitsch hen is commited to ensuring that your privacy is protected. Your privacy is important to us and we treat any and all information you give to us with care. If asked to provide certain information by which you can be identified when using this website, you can be assured that it will only be used in accordance with this privacy statement. 

WHO WE ARE

We are The Kitsch Hen – www.the-kitsch-hen.co.uk

GENERAL DATA PROTECTION REGULATION

Under the Data Protection Act, we have a legal duty to protect any information we collect from you.

WHAT INFORMATION DO WE COLLECT?

We receive and store information that you give us when using our website, or that you provide us with by email or telephone. This information may be provided when ordering from us, registering an account, accessing your account or general account management. It may include your name and email address, phone number and postal address contact details.

Ordering can be done online through www.the-kitsch-hen.co.uk. Online payment is facilitated by Paypal and we never store your payment details, or share customer details with any third parties. Payment for orders over the phone can be done by BACS payment or Paypal – we will never take card details.

WHAT DO WE DO WITH THE INFORMATION WE GATHER

We require this information to understand your needs, and provide you with a service. In particular we need the information to complete your order, and should we need to contact you regarding an order that you have placed.

SECURITY AND STORAGE OF PERSONAL DATA

We are committed to ensuring that your information is secure. In order to prevent any unauthorised access we have put in place physical, electronic and managerial procedures to safeguard the information that you provide to us online.

In operating our business www.the-kitch-hen.co.uk website, your data is processed bu our staff in the UK. We do not provide out own IT servers. We of course do our utmost to ensure that our server hosts are secure and fully accredited. Unfortunately we can not be held responsible for any illegal breaches that may occur.

HOW LONG DO WE KEEP YOUR DATA?

We are required under UK tax law to keep your basic personal data (name, address, contact details) for a period of six years, after which it will be destroyed.

CONTROLLING YOUR PERSONAL INFORMATION

We will never sell or distribute your personal information to any third party. However, in order to complete your orders we may need to disclose some information to our delivery partners including Royal Mail, Parcelforce and any other postal service/courier we might use.

USE OF COOKIES

Cookies provide information regarding the computer used by a visitor. We may use cookies where appropriate to gather information about your computer in order to assist us in improving our website.

We may gather information about your general internet use by using the cookie. Where used, these cookies are downloaded to your computer and stored on the computer’s hard drive. This information will not identify you personally; it is statistical data which does not identify any personal details whatsoever.

As a rule, cookies will make your browsing experience better.However, you may prefer to disable cookies on this site and on others. The most effective way to do this is to disable cookies in your browser. We suggest consulting the Help section of your browser or taking a look at the About Cookies website which offers guidance for all modern browsers

FEEDBACK AND YOUR RIGHTS

We welcome your feedback. If at any point you believe that the information we process is incorrect or incomplete, please write to or email us as soon as possible at the above address. We will promptly correct any information found to be incorrect.

If you contact us with a technical question about our website then we may need to pass it to our technology suppliers.

We do not pass on any of your personal information when dealing with your enquiry, unless you have given us permission to do so.

LOG FILES

Log files allow us to record visitors’ use of the site. From time to time we may use a data research company to analyse log file information from all our visitors. We use this information to make changes to the layout of the website and to the information in it.

Log files do not contain any personal information and they are not used to identify any individual patterns of use of the site.

WHAT HAPPENS WHEN I LINK TO ANOTHER SITE?

We do not pass on any personal information you have given us to any other site.

The website contains links to other websites owned by third parties. This privacy policy applies only to our site, so you should always be aware when you are moving to another site and read the privacy statement of any site which collects personal information.

CHANGES TO THIS PRIVACY POLICY

If this privacy policy changes in any way, we will place an updated version on this page. Regularly reviewing this page ensures you are always aware of what information we collect, how we use it and under what circumstances, if any, we will share it with other parties.